Privacy Policy

This Privacy Policy applies to the website located at realignwithmelissa.com (the "Site"), which is owned and operated by Melissa Jean Paulson, MSW ("we", "us", or "our"). This policy explains how we collect, use, disclose, and protect personal information from visitors to the Site and from individuals who interact with our services (including courses, email lists, text message campaigns, and clinical services provided through the Jane Clinic Platform).

By using the Site or engaging any of our services, you consent to the practices described in this Privacy Policy.

 

 

Personal Information We Collect

We may collect personal information when you interact with the Site or our services, including:

Contact and identifying details such as your name, email address, phone number, and physical address when you sign up for email updates, register for a course, join a gathering, book a consultation, or complete forms on the Site.

Health and clinical information when you engage licensed clinical services (holistic psychotherapy, therapy intensives, or embodied somatic therapy intensives) through the Jane Clinic Platform. This may include intake forms, clinical history, session notes, and other protected health information (PHI) necessary to provide care. Collection, storage, and handling of PHI through Jane is governed by the platform's HIPAA-compliant infrastructure and our Notice of Privacy Practices provided through Jane.

Usage and device information such as IP address, browser type, operating system, referring URLs, and browsing behavior on the Site, collected through cookies or similar technologies for analytics and site performance.

Mobile information such as phone numbers and consent status when opting into text message campaigns (e.g., 10DLC), where explicit consent is required under the Telephone Consumer Protection Act (TCPA).

We generally collect this information when you voluntarily provide it (for example, by subscribing to emails, purchasing a product, or scheduling a clinical appointment), or automatically as you navigate the Site.

 

 

How We Use Personal Information

We may use the personal information we collect for purposes including, but not limited to:

  • Providing and improving the services you request through the Site or the Jane Clinic Platform (such as courses, gatherings, clinical sessions, and integrative consultations)
  • Responding to your inquiries and providing customer support
  • Sending you transactional communications and updates related to your purchases, appointments, or participation (for example, login details, schedule changes, or reminders)
  • Providing licensed clinical care, including assessment, treatment planning, and session documentation, for clients in Massachusetts, California, and Arizona
  • Sending promotional communications or newsletters with your consent, including text messages when you explicitly opt in
  • Personalizing your experience on the Site by showing content or information that may be more relevant to you
  • Conducting analytics and improving our offerings and communication
  • Complying with legal obligations and for general business operations (for example, record-keeping, security, fraud prevention, and HIPAA compliance where applicable)

You can opt out of marketing communications at any time by following the unsubscribe instructions in emails or replying "STOP" to any text message. Clinical communications related to your care cannot be opted out of, as they are necessary for the provision of services.

 

 

Protected Health Information (PHI)

When you engage licensed clinical services through the Jane Clinic Platform, your protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). PHI is stored within Jane's HIPAA-compliant infrastructure and is accessed only by Melissa Jean Paulson, MSW, LICSW, LCSW, for the purpose of providing clinical care.

We do not use or disclose PHI for marketing purposes. PHI is retained in accordance with state and federal record-keeping requirements applicable to licensed clinical social workers in Massachusetts, California, and Arizona.

A separate Notice of Privacy Practices describing your rights under HIPAA is provided to clinical clients through the Jane Clinic Platform at the time of intake.

 

 

Compliance with 10DLC and TCPA Regulations

In compliance with 10DLC requirements and the Telephone Consumer Protection Act (TCPA), we:

  • Obtain explicit opt-in consent before sending marketing text messages
  • Allow you to opt out of text campaigns at any time by replying with "STOP" or contacting us directly
  • Do not share mobile numbers with third parties for their own marketing or promotional purposes
  • Retain opt-in data and consent as required by law

Standard message and data rates from your mobile carrier may apply.

 

 

Disclosure of Personal Information

We may share your personal information in the following circumstances:

With the Jane Clinic Platform, which hosts our licensed clinical services, appointment scheduling, and clinical documentation. Jane acts as a business associate under HIPAA where applicable and is authorized to use your information only as necessary to deliver the platform services on our behalf.

With service providers who assist in delivering services you request (for example, payment processing, email delivery, or course hosting). These providers are only authorized to use your information as necessary to perform services on our behalf.

To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes, or to meet regulatory requirements, including mandatory reporting obligations for licensed clinicians under state law.

In connection with a business transaction, such as a merger, acquisition, or sale of assets, where personal information may be transferred as part of that transaction.

To protect rights and safety, where we believe it is necessary to investigate, prevent, or take action regarding suspected illegal activities, violations of our Terms, or threats to the rights, property, or safety of our users or the public.

We do not sell or rent your personal information. We do not share mobile phone numbers or related SMS data with third parties for their own marketing or promotional purposes.

 

 

Security of Personal Information

We implement reasonable physical, technical, and administrative measures to help protect the personal information we collect from unauthorized access, use, or disclosure. Clinical and health information stored through the Jane Clinic Platform benefits from Jane's HIPAA-compliant security infrastructure, including encryption and access controls.

However, no security system is completely secure or error-free, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your devices.

 

 

Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • The right to access, correct, or update your personal information
  • The right to request deletion of your personal information, subject to legal, clinical, and contractual obligations (clinical records may be subject to mandatory retention requirements under state law and cannot be deleted upon request during the applicable retention period)
  • The right to opt out of receiving marketing communications at any time (by using the unsubscribe link in emails or replying "STOP" to text messages)
  • The right to withdraw consent where consent is the legal basis for processing

If you are a clinical client, you also have rights under HIPAA regarding your protected health information, including the right to access your medical records, request amendments, and request an accounting of disclosures. These rights are described in the Notice of Privacy Practices provided through the Jane Clinic Platform.

To exercise any of these rights, please contact us at contact@realignwithmelissa.com. We may need to verify your identity before fulfilling certain requests.

 

 

Retention of Personal Information

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including:

  • Providing services you have requested
  • Maintaining business and financial records
  • Meeting legal, regulatory, or compliance obligations

Clinical records are retained in accordance with the record-keeping requirements of the licensing boards in Massachusetts, California, and Arizona. These requirements specify minimum retention periods that may extend beyond the end of the clinical relationship.

When information is no longer required, we will delete or anonymize it in a reasonable manner, subject to applicable legal and regulatory retention obligations.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date below.

Your continued use of the Site or services after changes are posted constitutes your acceptance of the revised Privacy Policy.

 

 

Contact Information

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

Melissa Jean Paulson
316 Villa Dr #2858
Box Elder, SD 57719

(949) 543-0822 
contact@realignwithmelissa.com